Rewards


The Jeanswest Rewards Program is our way of thanking you for shopping with us. Enjoy discounts, exclusive member events, special offers, news and updates on Jeanswest fashion and trends. When you join, you will also receive a $10 voucher, special birthday offers and more!

Don’t forget to like our Jeanswest Facebook page and follow us on Instagram @Jeanswest to keep up to date with latest offers and trends

Bronze. Silver. Gold. Platinum.

FAQs

What is the Jeanswest Rewards Program?

The Jeanswest Rewards Program provides lots of great benefits to Jeanswest’s valued customers. As a Jeanswest member you’re eligible to receive discounts and other great benefits including:

  • Bronze membership: 5% off full priced merchandise, simply spend more than $150 in 12 months
  • Silver membership: 10% off full priced merchandise, when you spend more than $300 in 12 months
  • Gold membership: 15% off full price when you spend more than $600 in 12 months
  • Platinum membership: Invitation only level with exclusive benefits

Plus

  • Members only shopping events 
  • Exclusive offers and discounts 
  • Communication on seasonal fashion trends and key looks 

Does my online spend help me reach higher member levels?

Yes of course. If you are a registered Jeanswest member and log-in to your account when you are purchasing online, your online purchases are automatically tracked toward your member spend. Be sure to log in!

How do I join or log in?

You can join Jeanswest Rewards program in-store or online now, simply select the Account Icon above. To join complete your details, and return to log in with your registered email address OR reward card number. Your reward card number is below the barcode on your card. When joining online, simply request your Jeanswest Rewards Card with your registered email address. Be sure to keep one account so you’re always getting eligible rewards whether shopping in-store or online.

How do I get updates on news and offers?

To make sure you’re kept up to date on all our member exclusive offers, trends and events make sure you keep your details updated. Simply log in to your account online and select “yes” for each of the email, mobile (SMS) and/or mail options. Or ask our Team Members in-store to check and update your details.

What if I lose my card?

If you lose your card, simply visit any Jeanswest store in Australia and New Zealand and request a replacement card. You don’t need to set up a new member account. A new card will be issued on your existing member account. 

Do lay-bys count toward my reward level spend?

Yes they can. As you pay off your lay-by your spend will accumulate. If you choose not to purchase the item and get a refund, it will then decrease your accumulated spend.

What if I forget my password?

Follow the “Forget Your Password” prompts on log-in. Once you are logged into your account you can change your password to something that you might find easier to remember.

How do I get a Jeanswest Rewards card?

You can get a Jeanswest Reward card at any Jeanswest store in Australia & New Zealand. If you have already registered on-line prior to receiving a card, simply provide your registered email address details to any Team Member in-store and they will provide you with a card linked to your account.

Simply present your Jeanswest Reward card in-store so your purchases are allocated to your member account. On-line transactions are automatically allocated when you log-in and complete a purchase.

What if I have two Jeanswest accounts?

If you have accidentally set up an online account, as well as registered with us in-store or have an old @list card and new Jeanswest Rewards card… two or more accounts, you’ll want to use the account that provides you with the best discounts both in-store and online, of course!

The easiest thing to do is contact us and we can assist to merge your accounts and ensure you’re on the highest member level that you deserve to be. Not sure if you have an account or two? Here are some hints that suggest you do…

Do you receive Emails from Jeanswest?
If yes, and you receive one to your work, one or more personal emails, you’ll have a different account for each of these emails.

Do you receive text messages from Jeanswest?
If yes, and especially if you receive more than one copy of the same text, you’ll likely have multiple accounts.

Do you receive a different discount or get recognised as a different Reward member level when shopping in-store vs. shopping online?
Again, you’ll likely have multiple accounts.

Do you have multiple Jeanswest Rewards Cards, or an old @list card?
You can have multiple cards on an account, but pop in-store and let us check. As an @list card holder you will be eligible for Silver or Gold Reward status.

Simply call or email our Customer Care team with your account details, email and card numbers and we’ll help sort it out.

Rewards Program Terms & Conditions

  1. Members who register with Jeanswest are eligible to participate in the Jeanswest Reward program and receive special offers, discounts, fashion news and invitations.
  2. The Jeanswest Rewards card is issued by, and remains the property of, Jeanswest and is not transferable or redeemable for cash.
  3. Jeanswest reserves the right to change or modify the terms of membership at any time without prior written notice.
  4. Any discount vouchers issued either at joining or throughout the membership period are not transferable and cannot be redeemed for cash.
  5. Jeanswest Reward levels are as follows:

    Spend in 12 month periodMember LevelDiscount benefit
    $150 - $300 Bronze 5% off full price items
    $300 - $600 Silver 10% off full price items
    $600 Gold 15% off full price items
    Invitation only Platinum Invitation only level with exclusive benefits
  6. Member levels are calculated based on a rolling 12 month total. Membership does not expire.
  7. Membership discount is off full priced merchandise only and excludes the purchase of gift cards, philanthropic items or tailoring and laybys.
  8. Members must present a valid Jeanswest card in-store to receive their discount.
  9. Members online transactions will be automatically tracked toward their 12 month spend total.
  10. The Jeanswest card/discount cannot be used in conjunction with any others or promotions unless otherwise stated.
  11. Families, Groups or Associations cannot be registered for the Jeanswest Reward program, only individuals.
  12. Jeanswest Reward privileges cannot be passed on to other to use without the cardholder being agreeable and in-store at the time of the transaction.
  13. Jeanswest privacy policy forms part of the Jeanswest Reward program terms & conditions. At Jeanswest we are committed to protecting your privacy. Any personal information you provide us with will be used for the purpose of communicating to you any special offers, previews or discounts. See our Privacy Policy here.

$10 Birthday Voucher

^Not to be used in conjunction with any other offer or promotion except Jeanswest Rewards Member discount. No change given. Minimum product spend for online purchases must be $20.00. Online promo code valid for one transaction only. Offer is valid for full price items only.

*Standard Deliveries to Australia and New Zealand only.

$20 Birthday Voucher

^Not to be used in conjunction with any other offer or promotion except Jeanswest Rewards Member discount. No change given. Minimum product spend for online purchases must be $30.00. Online promo code valid for one transaction only. Offer is valid for full price items only.

*Standard Deliveries to Australia and New Zealand only.

$10 Anniversary Voucher (1 Year)

^Not to be used in conjunction with any other offer or promotion except Jeanswest Rewards Member discount. No change given. Minimum product spend for online purchases must be $10.00. Online promo code valid for one transaction only. Offer is valid for full price items only.

*Standard Deliveries to Australia and New Zealand only.

$20 Anniversary Voucher (5 Year)

^Not to be used in conjunction with any other offer or promotion except Jeanswest Rewards Member discount. No change given. Minimum product spend for online purchases must be $20.00. Online promo code valid for one transaction only. Offer is valid for full price items only.

*Standard Deliveries to Australia and New Zealand only.

Welcome Voucher $10 off

^Not to be used in conjunction with any other offer or promotion, except Jeanswest Rewards Member discount. No change given. Minimum product spend for online purchases must be $10.00. Jeanswest Rewards discounts apply on full price products. Levels are calculated on a rolling 12 month period. Once achieved, you never lose your status.

We miss you voucher $20 off

^Not to be used in conjunction with any other offer or promotion except Jeanswest Rewards Member discount. No change given. Minimum product spend for online purchases must be $20.00. Offer is valid for full price items only.

*Standard Deliveries to Australia and New Zealand only.