RETURNS & EXCHANGES

JEANSWEST’S RETURNS POLICY

We're here for you; in the event of store closures due to COVID-19, Jeanswest will help you navigate this uncertain time by honouring your return within 21 days of the store reopening. Along with proof of purchase, products must be returned unworn and with original tags attached.

Jeanswest will happily accept returns within 21 days if proof of purchase is provided. Products must be returned unworn and with original tags attached. Your rights regarding faulty products are protected by the Australian Consumer Law. For further information on our returns policy please click here.

If a purchase was made on Afterpay, and you wish to exchange your item, return it to a Jeanswest store with proof of purchase and request assistance from the staff in store.

For our customers in Australia and New Zealand the easiest, and likely fastest, option may be to visit one of our many stores to return your item. We will happily exchange or refund full price items within 21 days if proof of purchase is provided. Please note sale items will only be exchanged, not refunded.

Please be sure to bring your online Tax Invoice which was emailed to you at the time of purchase; this is Jeanswest’s Proof of Purchase and must be provided. Find your nearest store on our Store Locator or call 1800 888 759 (Australia) or 0800 448 415 (New Zealand) for assistance.

Jeanswest has partnered with Australia Post to take away the hassle of online returns. 

Easy returns with Australia Post Collect & Return, no labels, no printing, no problem.

STEP 1
Visit the Australia Post Returns page enter the email address used to place your order and complete the fields to submit your return. Once submitted, you’ll be emailed your unique barcode.

STEP 2
Print your label at home and lodge your return in a Street Posting box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you. Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.

STEP 3
You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse.

Due to the delivery time it takes to receive and process your item, Jeanswest is unable to provide exchanges via our online store. We recommend that you simply repurchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund. Please note we are unable to refund sale items, see your closest store for an exchange.

Need further assistance? Yell out! Contact our support team on email at support@jeanswest.com.au, or call 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 8592 9508 (outside Australia & NZ).

Our team is available Monday - Friday: 8am - 6pm AEST (NZ: Monday - Friday: 10am - 8pm) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.