Terms & Conditions

This website is owned and operated by Harbour Guidance Pty Ltd (ABN 56 621 504 096) trading as Jeanswest. Throughout the site, the terms “we”, “us” and “our” refer to Harbour Guidance Pty Ltd.

By accessing and using this website you agree to be bound by these terms and conditions of use, our Returns Policy, our Privacy Policy and any other policies on this website, which all form part of these terms and conditions (‘Terms’). If you disagree with these Terms or any part of these Terms, you must not access or use this website.

We reserve the right to refuse, withdraw or restrict access to (including individual access) or take down this website at any time without notice for any reason. We will not be liable if for any reason this website is unavailable at any time or for any period.
These Terms may be amended at any time without notice, and it is your responsibility to monitor this website for any changes to these Terms.

Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia. 

Please refer to our Privacy Policy for more information about how we collect, use and disclose your personal information and your rights of access to your personal information.

We accept payments by credit card from Visa, MasterCard, American Express, PayPal and Afterpay.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

Purchases made using Afterpay are subject to the Afterpay Terms and Conditions.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Acceptance of the order and completion of the sale will not occur until your payment has been received by us.
We reserve the right to refuse to fulfil or cancel any order; including those that it considers to be a bulk order, fraudulent, not for personal use or otherwise do not comply with these Terms.

To help ensure that your shopping experience is safe and secure this website uses Secure Socket Layer (SSL) technology. SSL Certificates give high-security web browsers information to clearly identify a Web site organisational identity. This encrypts all the information you send to us including your credit card details.

Pricing and Availability
We strive to ensure that all details, descriptions and prices which appear on this website are accurate, however errors may occur from time to time which we will correct without notice. If we discover an error or we are unable to fulfil the order for any reason, we will attempt to contact you and cancel the order and you will receive a full refund in the form of the original payment method. If your order is cancelled in accordance with these Terms, your payment will be refunded, crediting your original method of payment. If payment was made using a credit card that card issuer controls the timing of the refund.

All prices stated on the website are in Australian dollars ($AUD) and include Australian Goods and Services Tax (GST). Delivery costs are charged and displayed in addition to the cost of the item(s). We reserve the right to alter prices and delivery costs at any time for any reason. From time to time, prices on the website may vary from prices in Jeanswest stores.

We reserve the right to refuse to fill any orders that you may place based on incorrect information on the website or withdraw any product from sale without notice, for any reason.

All products and offers shown in this website are subject to availability at the advertised price. We cannot guarantee that your size and style will be in stock when you order from this website.

Dispatch times may vary according to availability and we take no responsibility for any delays in delivery.

Third Party Links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Promotions and Offers
We may from time to time offer limited promotional discount codes which may be used to purchase items on this website. The conditions of use relating to any discount code will be specified at the time of issue.

All Jeanswest promotions and offers are for a limited time only and while stocks last. Jeanswest reserves the right to terminate, suspend or modify a promotion or offer without notice.

All promotions and offers are non-transferable or redeemable for cash.

*Selected jeans 2 for $119

Selected full price jeans for a limited time only. No further discounts apply.

*Selected jeans 2 for $199

Selected full price Freeform 360 jeans for a limited time only. No further discounts apply.

We have been impacted by some supply and delivery issues as a result of Covid-19, and therefore size availability may vary from store to store. If you are having trouble locating your size, rest assured we are working hard to get back into stock of your favourite denim.

Contact Us

If you have any questions regarding Jeanswest or this website please contact our customer service team by email at support@jeanswest.com.au