Jeanswest’s denim is sustainable because we integrate eco-friendly materials, circular practices, and social responsibility into every step of production. We use organic cotton and recycled polyester (made from recycled plastic bottles) to reduce reliance on virgin resources. Our manufacturing processes are designed to minimize water and energy consumption, and we prioritize ethical labor practices. Additionally, for every pair of jeans sold, we support marine conservation initiatives—helping to protect one sea turtle per product. Every Jeanswest piece is crafted to let you wear with confidence, knowing your fashion choice is allowing the planet to breathe too.

At Jeanswest, we’re committed to delivering your orders quickly, safely, and transparently. Here’s a detailed breakdown of our shipping terms:

• Order Processing: Orders are dispatched within 2–4 business days after payment is confirmed.

• Delivery Timelines: For standard shipping within Australia, expect delivery in 7–10 business days.

• Shipping Costs: A flat rate of AUD 10 applies to all standard deliveries within Australia. Enjoy free standard shipping on orders over AUD 94. Shipping fees (and any promotional free shipping offers) will be clearly displayed at checkout.

• Tracking & Communication: You can log into your Jeanswest account to find the tracking number, then visit the UBI official website to check the latest logistics status. For further assistance or inquiries about your delivery, feel free to contact our support team at support001@jeanswest.com.

• Exclusions & Liability: Jeanswest is not liable for delivery delays caused by customs hold-ups, courier service disruptions, or unforeseen force majeure events (e.g., natural disasters).

This policy ensures you stay informed at every step, from order processing to delivery, while enjoying fair and transparent shipping terms.

At Jeanswest, we want you to be fully satisfied with your purchase. Below is our detailed return and exchange policy to ensure a smooth process:

Key Eligibility Requirement
All items for return or exchange must be unused, unwashed, and retain their original tags (including brand labels and size tags). Returns/exchanges will not be accepted if tags are missing, damaged,or the item has been worn/washed.

1. Returns/Exchanges for Quality Issues
If you receive an item with quality defects—such as fabric damage, loose threads, missing buttons, dye fading, asymmetric fit, or craftsmanship flaws—we offer free returns or exchanges, and Jeanswest covers all round-trip shipping costs.

How to apply:
- Email our support team at support001@jeanswest.com.
- Include: Clear photos/videos of the defective area (showing details and the full item), plus your order number (e.g., #1234).

2. Returns/Exchanges for Subjective Reasons
For non-quality-related requests—such as dislike of the style/color, unsatisfactory fit (not due to mislabeling), or unmet expectations—you may return or exchange eligible items at your own cost, with a return shipping fee of AUD 12 covered by you.

How to apply:
- Email support001@jeanswest.com with your order number.
- No additional proof is required unless we need to verify the item’s condition (in which case you’ll need to provide photos of the unused, tagged product).

Additional Notes
- Please initiate return or exchange requests within 14 calendar days of receiving your order—this specific timeframe ensures smooth processing and maintains your eligibility for the request.
- Refunds will be issued to your original payment method once we received and verify the item meets eligibility requirements.
- For exchanges: We only support exchanges for different sizes/colors of the same product (subject to stock availability).

If you have further questions, feel free to contact support001@jeanswest.com—our team is here to assist you!

To find your perfect Jeanswest jeans size, follow these straightforward steps:

1. Use Product-Specific Size Charts: Every jeans style on our website includes a detailed size chart in the last image of the product gallery. These charts outline waist, hip, and inseam measurements for each size, ensuring accuracy for your body type.

2. Refer to Model Sizing Details: On each product page, we display the model’s height, body measurements, and the size they’re wearing. This helps you visualize how the jeans will fit based on a real-life reference.

3. Reach Out for Personalized Help: If you need further assistance, email our support team at support001@jeanswest.com. Our experts will guide you through sizing questions or recommend styles tailored to your shape.

Caring for your Jeanswest jeans properly not only preserves their fit, color, and quality but also extends their lifespan—aligning with our commitment to sustainability.

Follow these simple yet effective tips:

1. Wash Less Frequently

Denim is durable and doesn’t need washing after every wear. Spot-clean small stains (e.g., with a damp cloth and mild soap) to reduce water/chemical exposure. For regular care, wash every 4–6 wears to prevent fabric fading and stretching.

2. Opt for Gentle Washing Methods

• Wash inside out: Turn jeans inside out to protect the outer fabric from friction and preserve color.
• Use cold water: Wash with cold water (30°C or below) to avoid shrinking, fading, and damaging the denim fibers.
• Choose mild detergent: Use a gentle, color-safe detergent—avoid bleach, fabric softener, or harsh chemicals (they break down denim and strip color).
• Wash separately: Wash jeans alone or with other dark-colored items to prevent dye transfer.

3. Skip the Dryer (Air-Dry Instead)

Tumble drying high heat weakens denim and causes shrinkage. Hang jeans by the waistband (use clothespins or a hanger) in a well-ventilated, shaded area—avoid direct sunlight to prevent fading. For a crisp finish, you can iron on low heat (inside out) if needed.

4. Preserve Fit & Shape

• Avoid overstuffing pockets (e.g., with phones, keys) for long periods—this stretches the fabric and distorts the fit.
• Hang jeans vertically when storing (instead of folding) to maintain their shape and reduce creases.
• If jeans feel stretched after wear, lay them flat for a few hours to regain their original fit before storing.

5. Special Care for Sustainable Denim

For our eco-friendly denim (made with organic cotton or recycled materials), follow the above steps plus:

• Avoid dry cleaning (chemicals harm both the fabric and the environment).
• Use eco-friendly detergents to keep your jeans and the planet healthy.

By following these tips, your Jeanswest jeans will stay comfortable, stylish, and long-lasting—so you can enjoy them for years to come!

Currently, Jeanswest only provides shipping services within Australia.

International shipping to New Zealand and other regions is not yet available. We are actively working on expanding our shipping coverage, and any updates to our international shipping policy will be prominently announced on our official website.

For the latest shipping information, please keep an eye on our site—we’ll notify you as soon as new destinations are added!

Currently, vouchers issued by physical Jeanswest stores cannot be redeemed for online purchases.

Our online and in-store voucher systems are operated separately, so physical store vouchers are only valid for transactions at Jeanswest brick-and-mortar locations.

If you have any questions about voucher usage, feel free to contact our support team at support001@jeanswest.com or inquire with staff at your nearest physical store for further assistance.