Pre-Order Policy Terms and Conditions

 By placing a pre-order with Jeanswest, you agree to the following terms and conditions.

Pre-Order and Estimated Shipping Date

Jeanswest may list items for pre-order under various scenarios, including, but not limited to, situations where an item is out of stock, a new item is awaiting stock arrival, or for future inventory replenishments of items currently in stock.

When you place a pre-order, you will be charged at the time of purchase. Your placing of a pre-order constitutes your express agreement to the charging of your provided payment method at such time. The estimated shipping date for pre-ordered items will be displayed on the product page and in your order confirmation email. Please note that this date is an estimate, and is not a guaranteed date of delivery or receipt.

The estimated delivery date that you receive in your confirmation email is subject to change based on production, supplier availability, or other unforeseen circumstances.

Please note any future modifications you request to pre-order purchases may result in a later shipping date and/or additional shipping fees at your expense.

Cancellation and Refund

Jeanswest reserves the right to cancel all delayed pre-orders at any point in time (a “Discretionary Cancellation”).  In the event of a cancelled pre-order, Jeanswest will provide a full refund to your original payment method.

Product / Order Cancellations

  • In the event you change your mind and wish to request a refund on a pre-ordered item, you have 3 days from the date the order was placed to request a refund on your pre-order. You may request a refund by emailing your order number and refund request to support001@jeanswest.com.  Once accepted, the refund will be processed back to the original payment method. All other non-pre-order purchased products are eligible for store credit only.

  • Pre-order items can be cancelled within 3 days of purchase and are eligible for a refund back to the original payment method. After 7 days, but before fulfillment, Pre-Order cancellations are eligible for refund for store credit only.