Returns & Exchanges


All goods purchased from the 13th of November 2019 qualify for our extended returns period until the 31st of January 2020.

Jeanswest will happily refund or exchange your purchase within 30 days if proof of purchase is provided. Products must be returned unworn and with original tags attached. Your rights in regards to faulty products are protected by the Australian Consumer Law. For further information on our returns policy please click here


For our customers in Australia and New Zealand, the easiest, and likely fastest option may be to visit one of our many stores to return your item. Please be sure to bring your online Tax Invoice which was emailed to you at the time of purchase; this is Jeanswest’s Proof of Purchase and must be provided. Find your nearest store on our Store Locator or call 1800 888 759 (Australia) or 0800 448 415 (New Zealand) for assistance.


Jeanswest has partnered with ParcelPoint to take away the hassle of online returns, starting from $6.95. Choose from more than 1,300 drop off locations that are open 7 days a week.

Due to the delivery time it takes to receive and process your item, Jeanswest are unable to provide exchanges via our online store, we recommend that you simply re-purchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund.



Need further assistance? Yell out! Contact our support team on email at, or call 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 8592 9508 (outside Australia & NZ).

Our team is available Monday - Friday: 7am - 8pm AEDT (NZ: Monday - Friday: 9am - 10pm) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.