Returns & Exchanges

Jeanswest will, of course, exchange or refund faulty items if proof of purchase is provided. If you simply change your mind, we will happily refund or exchange the item within 30 days if proof of purchase is provided.

Due to health regulations underwear, earrings, socks and leggings cannot be returned once worn, unless faulty. Swimwear, unless faulty, can only be returned if unworn with the hygiene label intact and still on the garment. Please make your selection carefully. Your rights in regards to faulty products are protected by the Australian Consumer Law. We do not accept change-of-mind refund/exchange on samples.

Please also note if you purchased your items using Afterpay the following conditions apply. If you wish to return your item, complete the online returns process as per the normal returns policy – if eligible for a refund, your partial payment/payments will be adjusted accordingly and the appropriate amount, if applicable, will be refunded to you. No exchanges can be made on Afterpay purchases. If you return to a Jeanswest store, you will be issued with a refund for payments made and have the remaining payments cancelled. You can then purchase your preferred item outright. We do not offer an exchange instore or online for any purchases made with Afterpay.

Please note Ebay store returns and exchanges can only processed via our online warehouse.

Click here to print a copy of our returns form.