Returns & Exchanges


During this time Jeanswest will not be offering refunds either online or in-store. For all exchange enquiries, please visit your local store.

Jeanswest will, of course, exchange faulty items if proof of purchase is provided. If you simply change your mind, we will happily exchange the item within 30 days if proof of purchase is provided.

Change of mind exchanges will not be accepted at any of Jeanswest’s closing stores. Closing stores are listed here.

Due to health regulations underwear, earrings, socks and leggings cannot be exchanged once worn, unless faulty. Swimwear, unless faulty, can only be exchanged if unworn with the hygiene label intact and still on the garment. Please make your selection carefully. Your rights in regards to faulty products are protected by the Australian Consumer Law. We do not accept change-of-mind exchange on samples.

If a purchase was made on Afterpay and you wish to exchange your item, return it to a Jeanswest store with proof of purchase and request assistance from the staff in store.


Need further assistance? Yell out! Contact our support team on email at, or call 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 8592 9508 (outside Australia & NZ).

Our team is available Monday - Friday: 7am - 8pm AEDT (NZ: Monday - Friday: 9am - 10pm) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.