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  1. What currency do you use?

    All prices are quoted in Australian dollars on .com.au and New Zealand dollars on .co.nz and both include GST. We currently ship overseas to New Zealand only.

  2. What forms of payment or credit cards do you accept?

    We accept both VISA and MasterCard credit cards. Your card will be debited when you have completed Check Out. The transaction will appear on your statement as “Jeanswest Australia" or “Jeanswest New Zealand”.

    We also accept PayPal to make shopping online more convenient. If you are a Jeanswest Rewards Member and choose to pay with PayPal, ensure you are logged in to receive your member discount. Don’t have a PayPal account? Learn more or watch their video for more information.

    PayPal is available on PC, tablets, and mobile Unfortunately it is not currently available for our In-store Ordering Service yet. Stay tuned. 

  3. How secure is my credit card and personal information?

    Your security is extremely important to us. We’ve taken all reasonable measures to ensure that your credit card and personal detils are kept safe at all times.

    All pages that require you to enter your personal information or payment details on our site are secure. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

    As well, we respect your privacy and do not provide your personal details to other third parties. See our full Privacy Policy.