Returns and Exchanges

1. Can I return or exchange an item?
   Yes of course. We are happy to return or exchange your item of equal value within 30 days, if unworn and proof of purchase is provided.
   
   The easiest option is to visit one of our Jeanswest stores with your item and your online Tax Invoice. 
   
   Find your nearest store on our Store Locator or call 1800 809 889 (Australia) or 0800 448 415 (New Zealand) for assistance. 
   
   If you are unable to visit a Jeanswest store, simply complete the Returns & Exchanges form which was enclosed with your delivery, follow the instructions on the form.  
   
2. What is the process for refunds?
   For a refund, complete the Refunds/Exchanges form indicating the reason for the return and send it to us including the Tax Invoice which is on the reverse of the form. Please take a copy if you want to keep a copy of your Tax Invoice. Goods must be returned within 30 days unworn and unwashed with all labels/tags attached. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).
   
   Call 1800 809 889 (Australia) or 0800 448 415 (New Zealand) for assistance.
   
   If you are returning an item that is part of a “2 for” or “3 for” offer, the price you have paid will be impacted and your refund will reflect the refund due on the regular price only.
   
3. What do I do to exchange an item?
   For an exchange, complete the Refunds/Exchanges form indicating the reason for the exchange and the product name, size, and colour you are wanting to exchange it for. This item must be the same value as the item you’re returning. Also enclose an appropriate size pre-addressed courier bag we will use to send it back to you along with your original Tax Invoice. Please take a copy if you want to keep a copy of your Tax Invoice. Goods must be returned within 30 days unworn and unwashed with all labels/tags attached.
   
   Call 1800 809 889 (Australia) or 0800 448 415 (New Zealand) for assistance.