DELIVERY & RETURNS
Where do you deliver to?
We currently deliver throughout Australia and New Zealand.
What are the delivery charges?
Standard delivery is FREE for orders over $75! For orders less than $75, we charge a flat rate of $9.95 for any purchase to be shipped within Australia or to New Zealand. Our new Collect In Store service is also FREE for a limited time!
NZ Custom Charges
Customs fees are charged based on the value of your order, fees are charged if the value of customs duty owed is $60 or greater; this equates to an order value of approximately NZ$200. If you order products to the value of NZ$200 or more, including where you place multiple orders that are dispatched simultaneously and arrive in New Zealand at or around the same time, you may have to pay Customs charges and/or GST on top of the advertised purchase price.
You can use the New Zealand Customs Service online estimator What's My Duty to estimate how much duty you may need to pay.
How long will it take for my order to arrive?
For standard delivery, depending on where we're delivering to, your order should arrive within approximately 5-7 working days for deliveries within Australia, 7-12 working days for deliveries within New Zealand. We pick & pack Monday to Friday and deliver through Australia Post. See Australia Post approximate delivery times here by destination in Australia. If your order has not arrived within reasonable time, please contact us. Allow an extra day or two for delivery during peak periods such as Christmas & Sale events. Orders placed from the 24th December will be shipped on the 30th December as Australia Post will not be delivering during this time. A signature may be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
During Express Delivery offers, Jeanswest will deliver via the Australia Post Express Post service. Australia Post only guarantees next day delivery of this service for certain locations. See more about next business day Express Post networks here. Jeanswest Online orders are shipped out of Melbourne, the next working day after you have placed your order.
If there's a problem with my order?
If there is a problem with your order, please email us at firstname.lastname@example.org or call our 1800 888 759 (Australia) or 0800 448 415 (New Zealand).