Where do you deliver to?
We currently deliver throughout Australia and New Zealand. If you’re not in Australia or New Zealand and dying to get your hands on Jeanswest jeans, drop us a line firstname.lastname@example.org with the country you’re from and we’ll prioritise our international roll-out to suit demand!
What are the delivery charges?
Standard delivery is FREE for orders over $75! For orders less than $75, we charge a flat rate of $9.95 for any purchase to be shipped within Australia or to New Zealand.
How long will it take for my order to arrive?
For standard delivery, depending on where we're delivering to, your order should arrive within approximately 5-7 working days for deliveries within Australia, 7-12 working days for deliveries within New Zealand. We pick & pack Monday to Friday and deliver through Australia Post. See Australia Post approximate delivery times here by destination in Australia. If your order has not arrived within reasonable time, please contact us. Allow an extra day or two for delivery during peak periods such as Christmas & Sale events. A signature may be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
During Express Delivery offers, Jeanswest will deliver via the Australia Post Express Post service. Australia Post only guarantees next day delivery of this service for certain locations. See more about next business day Express Post networks here. Jeanswest Online ships from Melbourne, the next working day after you have placed your order.
Can I track my order?
Yes you can. On the day that your order is shipped we’ll send you an email confirming its despatch which will include a tracking code so that you can follow your order through to delivery with Australia Post. The Australia Post URL is: http://auspost.com.au/track/
If there's a problem with my order?
If there is a problem with your order, please email us at email@example.com or call our 1800 888 759 (Australia) or 0800 448 415 (New Zealand).