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DELIVERY & RETURNS

  1. Where do Jeanswest deliver to?

  2. We now deliver throughout Australia, New Zealand and to over 30 countries throughout Asia, Europe and the Americas with more countries coming soon. Subscribe to stay updated. See the list of countries below >

    A-G

    H-P

    R-Z

    • Austria
    • Bahamas
    • Belgium
    • Canada
    • China
    • Denmark
    • Fiji
    • Finland
    • France
    • Germany
    • Greece
    • Hong Kong
    • India
    • Indonesia
    • Ireland
    • Japan
    • Malaysia
    • Mauritius
    • New Zealand
    • Norway
    • Papua New Guinea
    • Portugal
    • Russia
    • Singapore
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Arab Emirates
    • United Kingdom
    • USA

  3. What are Jeanswest’s delivery options and charges?

  4. Delivery options and charges vary by service type and where we’re delivering to for you:

    Delivery Service /Location

    Australia

    New Zealand

    Other International*

    Standard Delivery* $10 or free on orders over $75 $10 or free on orders over $75 $20 flat rate
    Express Delivery $12 flat rate $12 flat rate n/a
    Collect in Store Free; limited time only Free; limited time only n/a
    *International deliveries are via Airmail.

  5. How long will it take for my order to arrive?

  6. We aim to pick and pack all orders to ship from our warehouse within 2 business days (Monday-Friday). Orders placed on weekends or (Victorian) public holidays will be processed from the next business day. You’ll receive an email when we have shipped your order, or for collect in store orders, when it is ready to be collected. Once with the respective delivery partner, delivery times are:

    Delivery Service /Location

    Australia

    New Zealand

    Other International*

    Standard Delivery* Australia Post 1-8 days Australia Post 7-10 days Australia Post International Airmail 7-10 days
    Express Delivery – orders placed by 1pm AEST Aus Post Express eparcel Next day-8 days Australia Post International Express 2-4 days n/a
    Collect in Store Toll (with Store Delivery) 1-6 days Australia Post 7-10 days n/a

    See a breakdown of more detailed delivery times here for:

    Please note that Toll (for Collect in Store orders) and Australia Post International Airmail deliveries do not provide a tracking facility. Contact us if your order does not arrive in a reasonable time frame.

    Please allow an extra day or two for us to process your order during peak periods such as Christmas, Sale events and holiday periods.

    If you have ordered Clearance items, available for Standard Deliveries within Australia and New Zealand only, these may arrive in separate deliveries on different days. Items labelled “HK Clearance” on our website are shipped separately from Hong Kong. Please allow an additional few days for their arrival. Other Clearance items are shipped separately from our South Wharf, Victoria store.

  7. What are Custom Charges?

  8. We ship all orders duty unpaid (DDU). Any customs or import duty is charged once the parcel reaches its destination. All taxes, duties, and customs fees are the responsibility of the recipient of the delivery. Customs policies vary widely from country to country; you may want to contact your local customs office for further information regarding your country's custom policies.

    NZ customers – custom fees are charged based on the value of your order, and are charged if the value of customs duty owed is $60 or greater; this equates to an order value of approximately NZ$200. If you order products to the value of NZ$200 or more, including where you place multiple orders that are dispatched simultaneously and arrive in New Zealand at or around the same time, you may have to pay Customs charges and/or GST on top of the advertised purchase price. You can use the New Zealand Customs Service online estimator What's My Duty (http://www.whatsmyduty.org.nz/) to estimate how much duty you may need to pay. Many other countries are likely to have a similar helpful tool, check your national government’s website.

  9. What if I’m not home to receive my order?

  10. A signature may be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel may be delivered to your local post office for pick up.

  11. What if there's a problem with my order?

  12. Hopefully we can help! Drop us an email at support@jeanswest.com.au or call us on 1800 888 759 (Australia), 0800 448 415 (New Zealand), or +61 3 98608822 (outside Australia & NZ).

    Our English-speaking support team is available Monday to Friday 7AM-8PM AEST (NZ 9:00AM-10:00PM). Northern hemisphere friends… email may be the best option to get in touch and we’ll respond to your email as soon as we arrive the following morning/Monday morning. We’ll extend our hours and support team as business grows (so get shopping! ;)