All Jeanswest jeans come with a lifetime quality guarantee. The guarantee covers manufacturing faults in regards to buttons, rivets, zippers, belt loops or seams. We will replace your faulty jeans with a new pair. This excludes general wear and tear of your favourite jeans, such as fading and thinning outover time. Please hold on to your receipt.
If you shop the Core Denim and your size isn’t in stock (current range), we’ll find it for you and put a $10 gift voucher in your back pocket to spend on your next full priced purchase. Whether your in store or online, get in contact with us and we will get them in for you! Read more.
You’ll find our Core Denim Range under the “2 for $109” categories in each Women’s and Men’s sections. Can’t find your size online? Don’t be distressed. The offer applies online too. Use this link to let us know which jeans you’re after that are out of stock.
Please include:
- the name of the jeans
- their item code (available on the product page)
- and size you’re trying to buy
We’ll let you know when it’s available and how to get your $10 voucher.
Terms and Conditions: Must be from our current core denim range excludes discontinued and sale items. Voucher provided when the order is completed. For online orders, voucher will be mailed separately. Hide.
Jeanswest will, of course, exchange or refund faulty items if proof of purchase is provided. If you simply change your mind, we will happily refund or exchange the item within 30 days if proof of purchase is provided. Read more.
Due to health regulations, underwear and shapewear cannot be returned unless faulty. please make your selection carefully.
For web orders, the easiest option is to visit any one of our 230 Jeanswest stores with your item and online Tax Invoice. Find your nearest store on our Store Locator or call 1800 809 889 (Australia) or 0800 448 415 (New Zealand) for assistance.
If you are unable to visit a Jeanswest store, simply complete the Returns & Exchanges form which was enclosed with your delivery, follow the instructions on the form. Hide.