Deliveries

Where do you deliver to?
We currently deliver throughout Australia and New Zealand.
If you’re not in Australia or New Zealand and dying to get your hands on Jeanswest jeans, drop us a line support@jeanswest.com.au with the country you’re from and we’ll prioritise our international roll-out to suit demand!
What are the delivery charges?
We charge a flat rate of $9.95 for any purchase to be shipped within Australia or to New Zealand.
Can I track my order?
Yes you can. On the day that your order is shipped we’ll send you an email confirming its despatch which will include a tracking code so that you can follow your order through to delivery with Australia Post.
If there's a problem with my order?
If there is a problem with your order, please email us at support@jeanswest.com.au or call our 1800 809 889 (Australia) or 0800 448 415 (New Zealand).
How long will it take for my order to arrive?
You should receive your order within approximately 5-7 working days for deliveries within Australia, 7-12 working days for deliveries within New Zealand. If your order has not arrived within reasonable time, please contact us.

A signature may be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.